1. General Policy
Due to the digital and blockchain-based nature of our services, all purchases and transactions made through Creator74 platforms, including DXCoin, live streaming services, and software solutions, are non-refundable and non-returnable, except where explicitly stated or required by law.
2. Digital Tokens (DXCoin)
All transactions involving DXCoin (DXC) are final and irreversible once confirmed on the blockchain. Creator74 does not offer refunds or reversals for:
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Token purchases or transfers
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Exchange rate fluctuations
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Lost wallet access or private keys
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User errors (e.g., sending to the wrong address)
Please double-check all transaction details before submitting.
3. Live Streaming Services
Live streaming services include subscriptions, digital event access, and tipping features. Refunds are not provided for:
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Missed live events
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Voluntary cancellations by the user
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Performance or content dissatisfaction (unless technical failure is proven)
If a paid event is canceled by Creator74, users may receive:
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A full or partial refund, or
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Access to a rescheduled event or equivalent content
4. Software Services & SaaS Subscriptions
Creator74 provides software solutions on a subscription or contract basis (monthly/yearly plans).
a. Free Trials
Some services may offer limited free trials. No charges apply until after the trial ends.
b. Paid Plans
Once subscribed:
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No refunds are issued for the current billing cycle.
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Users may cancel anytime; cancellation will apply to the next billing cycle.
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For annual subscriptions, pro-rated refunds may be considered only if:
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Service downtime exceeds 72 hours continuously, and
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A refund is formally requested with proof
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5. Exceptions to Refunds
Refunds may be issued under special circumstances:
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Double payments (accidental duplicate transactions)
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Proven unauthorized transactions (fraudulent access)
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Technical failure on Creator74’s end preventing service delivery
Each refund request will be evaluated on a case-by-case basis and may take 5–10 business days to process.
6. Refund Process
To request a refund:
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Email: support@creator74.com with:-
Transaction ID or payment reference
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Reason for refund
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Contact details
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Approved refunds will be issued via:
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The original payment method (fiat/crypto), or
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A credit applied to your Creator74 account
7. No Physical Returns
Creator74 does not sell or ship physical goods. Therefore, no product returns are applicable.
8. Fraud & Abuse Policy
Creator74 reserves the right to deny refund requests suspected of:
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Abuse of the refund system
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Multiple refund claims from a single user
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Use of chargebacks without first contacting support
Such users may be banned from using our services.
9. Contact
For any refund or billing questions, reach out to:
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Email: support@creator74.com
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Website: https://creator74.com -
WhatsApp: +971568379358 -
Telegram: @Creator744